How might we…

… work with clients to unpack their pain points to solve business problems rapidly and curate unique customer experiences.

The Role

As an innovation designer at IBM, I lead design thinking workshops with a cross-dimensional team of sellers and technical folks to uncover client pain points and solve complex business problems within 4-6 weeks. I synthesize client insights and requirements using contemporary methods and tools to define the scope and craft unique user experiences. Our tight timelines mean I must be agile, flexible, and efficient to keep ourselves on track without forgetting about the user. Our projects range from designing dashboard interfaces to developing risk assessment tools to using AI to build out virtual assistants. As part of the National Market, our clients are from various industries, including banking, manufacturing, retail, insurance, and more.

Results from this role include an estimated 10% increase in revenue and automating 95% of a client’s process.

All work from this role is confidential. However, please reach out to learn more.